TERMS OF USE

Last updated April 2nd, 2025

AGREEMENT TO TERMS

 

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Vanté Automotive ("Company", “we”, “us”, or “our”), concerning your access to and use of the vanteautomotive.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

 

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

 

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

 

The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

 

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

 

 

INTELLECTUAL PROPERTY RIGHTS

 

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

 

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

 

 

USER REPRESENTATIONS

 

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.

 

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

 

 

USER REGISTRATION

 

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

 

 

PRODUCTS

 

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

 

 

PURCHASES AND PAYMENT

 

We accept the following forms of payment:

 

-  Visa

-  Mastercard

-  PayPal

 

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Euros.

 

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

 

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

 

RETURN AND WARRANTY POLICY

 

All sales are final and no refund will be issued.

We offer a 30-day return policy if you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided it is unused and in its original packaging.

Our products come with a 1-year warranty covering manufacturing defects. If your item develops a fault within this period, we will repair or replace it free of charge. This does not cover accidental damage, misuse, or normal wear and tear.

To start a return or warranty claim, please contact our support team with your order details.

 

PROHIBITED ACTIVITIES

 

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

 

As a user of the Site, you agree not to:

 

1.  Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

2.  Use the Site to advertise or offer to sell goods and services.

3.  Engage in unauthorized framing of or linking to the Site.

4.  Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

5.  Make improper use of our support services or submit false reports of abuse or misconduct.

6.  Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

7.  Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

8.  Attempt to impersonate another user or person or use the username of another user.

9.  Sell or otherwise transfer your profile.

10.  Use any information obtained from the Site in order to harass, abuse, or harm another person.

11.  Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

12.  Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

13.  Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

14.  Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

15.  Delete the copyright or other proprietary rights notice from any Content.

16.  Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

17.  Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

18.  Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

19.  Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

20.  Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.

21.  Use the Site in a manner inconsistent with any applicable laws or regulations.

 

 

USER GENERATED CONTRIBUTIONS

 

The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

 

1.  The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

2.  You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.

3.  You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.

4.  Your Contributions are not false, inaccurate, or misleading.

5.  Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

6.  Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

7.  Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

8.  Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.

9.  Your Contributions do not violate any applicable law, regulation, or rule.

10.  Your Contributions do not violate the privacy or publicity rights of any third party.

11.  Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.

12.  Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;

13.  Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

14.  Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

 

Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.

 

 

CONTRIBUTION LICENSE

 

You and Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

 

By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

 

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

 

 

GUIDELINES FOR REVIEWS

 

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

 

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

 

 

SUBMISSIONS

 

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

 

 

SITE MANAGEMENT

 

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.

Come descritto nella nostra Informativa sulla privacy, raccogliamo informazioni personali dalle tue interazioni con noi e con il nostro sito web, incluse quelle attraverso cookie e tecnologie simili. Potremmo anche condividere queste informazioni personali con terze parti, inclusi partner pubblicitari. Lo facciamo per mostrati annunci su altri siti web più rilevanti per i tuoi interessi e per altri motivi descritti nella nostra informativa sulla privacy.

La condivisione di informazioni personali per la pubblicità mirata basata sulla tua interazione su diversi siti web potrebbe essere considerata "vendita", "condivisione" o "pubblicità mirata" secondo determinate leggi sulla privacy statali degli USA. A seconda di dove vivi, potresti avere il diritto di rinunciare a queste attività. Se desideri esercitare questo diritto di rinuncia, segui le istruzioni di seguito.

Se visiti il nostro sito web con il segnale di preferenza di rinuncia Global Privacy Control abilitato, a seconda di dove ti trovi, tratteremo questo come una richiesta di rinuncia all'attività che potrebbe essere considerata una "vendita" o "condivisione" di informazioni personali o altri usi che potrebbero essere considerati pubblicità mirata per il dispositivo e il browser che hai utilizzato per visitare il nostro sito web.

1. Introduzione

Vogliamo che tu sia completamente soddisfatto del tuo acquisto. Tuttavia, se hai necessità di restituire un articolo, ti preghiamo di leggere attentamente la seguente politica. La nostra politica di reso è conforme alle leggi sulla protezione dei consumatori del Regno Unito e dell'UE e illustra le condizioni in cui i resi sono accettati.

Non accettiamo resi oltre i periodi legalmente richiesti secondo le leggi del Regno Unito e dell'UE.

2. Clienti nel Regno Unito

2.1 Diritto di Recesso (Ripensamento)

Se hai acquistato un prodotto online, hai il diritto di recedere dall'ordine entro 14 giorni dalla ricezione della merce. Hai quindi ulteriori 14 giorni per restituire l'articolo.

L'articolo deve essere inutilizzato, nella sua confezione originale e in condizioni rivendibili.

I clienti sono responsabili dei costi di spedizione per il reso.

Qualsiasi IVA, dazio doganale o costo di reso associato deve essere coperto dal cliente.

Una volta ricevuto l'articolo e ispezionato, elaboreremo un rimborso per il costo del prodotto entro 14 giorni. Se l'articolo restituito è danneggiato, ci riserviamo il diritto di detrarre un importo dal rimborso che rifletta la perdita di valore.

2.2 Articoli Difettosi o Scorretti

Se ritieni che il tuo articolo sia difettoso o scorretto, devi fornire prove chiare del difetto e dimostrare che non è stato causato da un'installazione errata, uso improprio o usura normale.

La prova del difetto può includere:

Fotografie e/o video che mostrino chiaramente il problema.

Una descrizione scritta del difetto, incluso quando si è verificato.

Una valutazione professionale (se necessaria) che confermi che il difetto era presente alla consegna.

Secondo il Consumer Rights Act 2015, i tuoi diritti sono i seguenti:

Se il difetto viene segnalato entro 30 giorni dalla ricezione, hai diritto a un rimborso completo, riparazione o sostituzione, a condizione che sia fornita una prova sufficiente del difetto.

Se segnalato dopo 30 giorni ma entro 6 mesi, ripareremo o sostituiremo l'articolo. Se ciò non è possibile, emetteremo un rimborso.

Se un difetto si verifica dopo 6 mesi, potrebbe essere richiesto di fornire ulteriori prove che il difetto era presente al momento della consegna.

Se il difetto è confermato, copriremo i costi di spedizione per il reso. Tuttavia, se il difetto non può essere verificato o si scopre che è causato da uso improprio, installazione scorretta o usura normale, non verrà emesso alcun rimborso e il cliente sarà responsabile di qualsiasi costo di reso.

3. Clienti dell'UE

3.1 Diritto di Recesso (Ripensamento)

Secondo la legge dell'UE, hai il diritto di recedere dal tuo acquisto entro 14 giorni dalla ricezione dell'ordine. Hai quindi ulteriori 14 giorni per restituire l'articolo.

L'articolo deve essere inutilizzato, nella sua confezione originale e in condizioni rivendibili.

I clienti sono responsabili dei costi di spedizione per il reso.

Qualsiasi IVA, dazio doganale o costo di reso associato deve essere coperto dal cliente.

Una volta ricevuto l'articolo restituito, elaboreremo un rimborso per il costo del prodotto entro 14 giorni. Se l'articolo è danneggiato, ci riserviamo il diritto di detrarre un importo dal rimborso che rifletta la perdita di valore.

3.2 Articoli Difettosi o Scorretti

Secondo le leggi sulla protezione dei consumatori dell'UE, i clienti hanno diritto a:

Una garanzia legale minima di due anni sui prodotti, garantendo che siano privi da difetti.

Se un difetto si verifica entro i primi 12 mesi, si presume che sia stato presente alla consegna a meno che non possiamo provare il contrario.

Se l'articolo è difettoso o scorretto, forniremo una sostituzione, riparazione o rimborso, a condizione che sia fornita una prova chiara del difetto.

I clienti devono fornire:

Prova fotografica o video del problema.

Una descrizione dettagliata del difetto e di quando è stato notato per la prima volta.

Prova che il difetto non è dovuto a un uso improprio, installazione scorretta o usura normale.

Se il difetto è confermato, copriremo i costi di spedizione per il reso. Se il difetto non può essere verificato o si determina che è causato da uso improprio, installazione scorretta o usura normale, non verrà emesso alcun rimborso e il cliente sarà responsabile di tutti i costi di reso.

4. Processo di Reso

Per avviare un reso, segui questi passaggi:

Contattaci – Invia un'email al nostro team di assistenza clienti all'indirizzo info@mh-customs.com entro il periodo di reso, fornendo il tuo numero d'ordine e il motivo del reso.

Fornisci Prova del Difetto (Se Applicabile) – Se restituisci un articolo difettoso, devi fornire prova fotografica o video e qualsiasi dettaglio di supporto richiesto.

Approvazione del Reso – Confermeremo se il tuo reso è idoneo e forniremo le istruzioni per il reso.

Spedizione dell'Articolo –

Assicurati che l'articolo sia adeguatamente imballato per evitare danni durante il transito.

Sei responsabile di tutti i costi di reso, inclusa l'IVA, i dazi doganali e le spese di corriere.

Ti consigliamo di utilizzare un servizio di spedizione tracciato e assicurato, poiché non possiamo essere ritenuti responsabili per i resi persi.

Elaborazione del Rimborso – Una volta ricevuto e ispezionato, i rimborsi verranno emessi entro 14 giorni. Se l'articolo è danneggiato o se il difetto non è confermato, possono essere applicate detrazioni o il reso può essere rifiutato.

5. Esclusioni

I seguenti articoli non possono essere restituiti se non difettosi:

- Parti personalizzate o su ordinazione speciale o parti fabbricate su ordinazione.

- Componenti elettrici che sono stati montati o utilizzati.

- Articoli che non sono nella loro confezione originale o che non sono in condizioni rivendibili.